Fullscript is our choice distributor for supplements and requires you to have an account set up by us to use. If you are a new patient, an account will be set up for you during your first appointment. If you are an existing patient and do not already have a Fullscript account, please let us know and we will set one up for you!
Once we have set up an account for you, ordering is easy:
- First, you will need to open the email from Fullscript to create a password.
- Once you create a password you can order by going to their website. I recommend to bookmark this website for easy access!
- When you are in logged into your Fullscript account, you will have access to order supplements that I have recommended for you.
- Please note that when items are on backorder, a different size may be available, so try to select different sizes to check for availability. If no sizes are available, just let us know. We can often order the product through a different distributor for you.
- If an item is on back order and you are interested in a replacement, it is best to contact me through the patient portal for a suggestion.
- You also have access to order other supplements that we previously carried at the office simply by logging into Fullscript and selecting to view the catalog. If you don’t see a product that you need to order, please just give us a call!
How to place an order for supplements that are not available on Fullscript:
Products that are not available on Fullscript can be ordered directly through our clinic by sending Dr. Stephani a message through the patient portal or by calling the office at 612-250-2804.
- Once I receive your message, I will use the email we have on file to send you an invoice for payment.
- Orders are processed Monday through Wednesday between the hours of 9:30 am and 4:00 pm. If you place an order Monday through Wednesday and do not receive an invoice within 24 hours, or, if you place an order after Wednesday and do not receive an invoice by Tuesday the following week, please contact us directly by calling 612-250-2804.
- Products are available for pick up or they can be shipped directly to you. Shipping is free for orders over $50.00. For orders under $50.00, there is a $5.00 shipping fee.
- Please note that, depending on product availability, it may take up to 2 weeks to fill your order. An approximate time frame will be provided to you when the order has been received.
- If you order products for pick up, please wait for a confirmation before coming in to pick them up. The general office hours for pick up are Monday and Wednesday between 10:00 am and 4:00 pm and on Thursday between 1:00 pm and 5:00 pm.
- An invoice will be sent to you by email and payment must be received before supplements are released.